11 Service Level Agreement Examples to Track your Service Management Metrics
What is a Service Level Agreement? A service level agreement is a contract signed between two or more parties signifying both the requirements and expected…
Step-by-Step Guide for Effective Clients Onboarding
“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them, preferably in unexpected and helpful ways”…
Top Communication Mistakes to avoid with your Remote Team
Gone are the times when offices were all about bricks and walls, and to watch your employees, you had to run from pillar to post….